lead time & rush orders

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We require a minimum of two (2) weeks' notice for all cookie orders under five (5) dozen. 

Orders over five (5) dozen or with more intricate designs require additional lead time to ensure proper preparation and availability in our baking schedule.

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Rush orders may be accepted on a case-by-case basis depending on our production capacity. 

A $20 rush order fee applies to any order requested with less than two weeks' notice.

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payment & confirmation

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Once your order request is submitted, we'll review the details and confirm availability via email.

Orders are officially confirmed and added to our calendar upon receipt of payment. Payment must be received by the due date listed on your invoice.

Please note that unpaid orders are not guaranteed and may be released if payment is not received within the stated timeline.

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Payments can be securely made through the Square order invoice provided upon ordering. Credit, debit, and Cash App payments are accepted.

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Pick-Up, Courier & Delivery

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All orders are available for pick up in Rockville, MD during the following times:

Monday - Friday: 9:00 AM - 1:00 PM

Saturday: 8:00 AM - 10:00 AM

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Pick-up dates and times are confirmed at the time of order and cannot be altered once scheduled. Clients are responsible for picking up their order on the confirmed date within the designated pick-up window.

We are unable to accommodate early, late, or alternate pickup times.

As a small business, maintaining a consistent pickup schedule allows us to manage production efficiently and ensure every order is prepared and packaged with the same level of care.

Please plan accordingly to ensure someone is available during your assigned pickup time.

Orders not picked up within the scheduled window will be available at the next designated pickup day and time.

Full pick-up details, including location and instructions, are provided to the client upon payment confirmation. 

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*Courier Pick-Up (Client - Arranged Option)

If you're unable to pick up in person, you may arrange a courier - such as UBER Package Delivery, Couriers DC, or Washington Express - to collect your order on your behalf.

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Please provide the courier's driver name, vehicle license information, and expected pick-up time in advance so we can prepare your order for a smooth handoff.

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Sweet Earline's does not offer in-person delivery and is not affiliated with any courier services. Clients are responsible for booking and managing courier arrangements directly. We'll ensure your order is packaged securely and ready for pick-up.

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*Shipping

UPS Ground shipping is available and subject to additional shipping charges.

Please note that Sweet Earline's is not liable for carrier damages or delays once the order has been shipped.

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Shipping details and tracking information are provided to the client via email on the scheduled shipping date.

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Cancellations & refunds

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Orders canceled before production begins may qualify for a partial refund.

 

Once baking or decorating has started, all orders become non-refundable, as each item is custom-made and prepared specifically for your event.

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Refunds for credit, debit, or Cash App payments may take up to 7 - 10 business days to appear, depending on the processing time of your financial institution.

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Storage & freshness

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All cookies are individually wrapped in clear, airtight cellophane bags to maintain freshness and presentation. The packaging is ideal for display at events, dessert tables, or as gifts.

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Cookies remain fresh for up to two (2) weeks at room temperature when stored in a cool, dry place away from heat and sunlight. For longer storage, cookies may be refrigerated for up to three (3) months or frozen for up to one (1) year. When ready to enjoy, allow cookies to return to room temperature before serving for the best taste and texture.

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allergens

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All cookies are prepared in a home-based kitchen that handles common allergens, including wheat, eggs, dairy, soy, and nuts. While we take care to avoid cross-contact, trace amounts of allergens may be present.

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We are pleased to offer gluten-free cookies in our Vanilla Shortbread flavor; however, please note that these cookies are produced in the same kitchen where gluten and other allergens are handled.

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Customers with severe food allergies are strongly encouraged to note any allergies when placing their order so we can take every possible precaution to minimize the risk of cross-contamination.

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Disclaimer

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All Sweet Earline's cookies are handcrafted and custom decorated, which means slight variations in color, shape, and design may occur between batches. These natural differences are a reflection of the handmade process and add to the unique charm of each cookie.

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By placing an order, clients acknowledge and agree to all Sweet Earline's Ordering & Policies, including lead times, payment terms, pickup and shipping conditions, and allergen disclosures.